Start your process with a fixed price and a clear scope
Three plans per product: choose the one that suits your operation today and grow it when you need it. We support you from the launch of your process to production launch.
Choose your product and the plan you need
Basic Plan
For companies that are starting with CRM and want to stop selling from spreadsheets.
- 2 hours of sessions to understand your process
- A sales funnel of up to 4 stages
- Simple automations: notifications and data updates
- 3 reports and 1 dashboard
- Migration of up to 1,000 records
- 1 training for your team
Standard Plan
For teams with a defined business process that want to automate it.
- 4 hours of lifting sessions
- Sales funnel tailored to your process
- Up to 10 automations and 5 guided flows
- 5 custom reports and 1 dashboard
- Migration of up to 10,000 records
- 2 Trainings
Advanced Plan
For companies with multiple business lines, teams, or sales processes.
- 6 hours of lifting sessions
- Up to 3 different sales channels
- Up to 20 automations and 10 guided flows
- 10 custom reports and 3 dashboards
- Migration of up to 50,000 records
- 3 trainings and management guide
Integration with WhatsApp requires Meta Business and a verified WhatsApp Business account; its costs are not included.
Basic Plan
For teams that today handle requests by mail and want to order them.
- 2 hours of sessions to understand your process
- 1 department with tickets by mail
- 1 response time policy (SLA)
- Up to 5 notifications and templates
- 3 reports and 1 dashboard
- Migration of up to 1,000 records
- 1 training for your team
Standard Plan
For service areas with multiple types of requests and response goals.
- 4 hours of lifting sessions
- Up to 2 departments, mail and web form
- Up to 3 SLA policies and automatic assignment
- Help center with basic structure
- 5 custom reports and 1 dashboard
- Migration of up to 10,000 records
- 2 Trainings
Advanced Plan
For service operations with multiple teams and channels.
- 6 hours of lifting sessions
- Up to 5 departments
- Mail, web form and WhatsApp*
- Up to 5 SLA policies with escalations
- Complete help center
- 10 custom reports and 3 dashboards
- Migration of up to 50,000 records and 3 trainings
*WhatsApp works as an official channel through Meta. It requires Meta Business, verified number, and approvals; its costs are not included.
Basic Plan
For companies that want to organize their vacancies and candidates in a single place.
- 2 hours of sessions to understand your process
- 1 selection process of up to 6 stages
- Up to 3 email templates or offers
- 2 simple automations
- 3 reports and 1 dashboard
- Migration of up to 1,000 records
- 1 training and 3 days of stabilization
Standard Plan
For human talent teams with their own process and publication of vacancies.
- 4 hours of lifting sessions
- Customized selection process
- Standard employment portal
- Up to 8 templates and 10 automations
- 5 custom reports and 1 dashboard
- Migration of up to 10,000 records
- 2 trainings and 5 days of stabilization
Advanced Plan
For areas that recruit for several teams or processes at the same time.
- 6 hours of lifting sessions
- Up to 3 selection processes
- Customized portal and up to 4 job search bags*
- Up to 15 templates and 20 automations
- 10 reports: funnel, times and sources
- Migration of up to 50,000 records
- 3 trainings and 10 days of stabilization
*The connection with employment agencies depends on the compatibility of the portal, the country, and the client's credentials.
Are you already using Zoho CRM, Zoho Desk or Zoho Recruit? We can help you get the most out of it
Adjustments, new automations, reports, and functional support for the platform you already have. We prioritize with you and keep the consumption in a shared ledger.
Take your implementation further
They join any plan when your operation needs them. They are priced according to the scope.
- WhatsApp in your CRMConfiguration, templates, and the commercial tracking flow.
- Smart assignment of prospectsDistribution by zone, portfolio or load, with response times and alerts.
- Web forms with trackingCapture of prospects with campaign origin (UTM), validations, and automatic notifications.
- WhatsApp as a channel for customer serviceChannel configuration, templates, routing rules, and best practices.
- Advanced service agreementsPunctualities, escalations by level, schedules by team, and rules by service.
- Job portal with your brandVacancy forms and filter questions to eliminate profiles from the start.
- More job opportunitiesConnection with additional portals, depending on compatibility.
- Advanced automationsFlows, functions, and orchestration with Zoho Flow beyond the plan.
- IntegrationsConnection with forms, mail and internal tools, depending on feasibility.
Other Zoho applications that we integrate
We implement them and connect them to your Zoho CRM, Zoho Desk, or Zoho Recruit. They are priced separately based on your needs.*
Is your need beyond a plan?
For multiple applications at the same time, integrations with your ERP or other systems, or custom developments, we design a project with a fixed scope. All our implementations start with understanding your process; in custom projects, that phase is more in-depth, because it determines the scope, timing, and investment.
Schedule the understanding phase- Understanding phaseSessions with your team to learn about processes, systems, and goals.
- Fixed scope proposalDeliverables, timelines, and investment are defined before starting.
- Execution and accompanimentConfiguration, testing, training, and going into production.
This is how we take your implementation from start to finish
- RebellionSessions with you to understand your process.
- ConfigurationWe configure your application within the scope of the plan.
- Tests and adjustmentsWe validate and correct before leaving.
- TrainingYour team learns to use it with an operating guide.
- Go to productionWe are with you during the first days of use.
Don't know which plan to choose? Let's talk
Leave us your details and a Cidenet advisor will review your process and respond with a customized quote.
You might be interested in:
*General conditions for all plans and services
- Prices in Colombian pesos (COP). They do not include VAT or other taxes.
- They do not include Zoho licenses. The customer purchases its licenses directly from Zoho and grants us access with a user and administrator permissions to be able to work.
- Each plan has a defined scope; anything that exceeds it is priced separately or with hourly rates.
- Additional applications and bespoke projects are priced according to scope.
See all conditions
- It does not include Zoho licenses or third-party services (WhatsApp, Meta, telephony, SMS).
- To get started, the customer must have their licenses active and provide us with a user with administrator permissions in their Zoho account.
- Implementation on a Zoho organization and standard features. Integrations and custom developments are priced separately.
- Migration loads uploaded files from the client, consolidated and validated. Data cleaning is invoiced separately.
- Remote service in working days from Colombia, from Monday to Friday from 8:00 a.m. to 6:00 p.m.
- Payment 100% in advance. Times depend on the timely delivery of information and approvals.
- Prepaid hour plans with a validity of 1, 2 or 3 months. Unused hours are not accumulated or refunded.
Zoho, Zoho CRM, Zoho Desk, Zoho Recruit, Zoho Flow, Zoho Analytics, Zoho SalesIQ, Zoho Marketing Automation, Zoho Campaigns and Zoho Social are trademarks of Zoho Corporation Private Limited and/or its affiliates.
Zoho Solutions: Implementation and Optimization
Make Zoho the perfect tool for your company!
Zoho is an ecosystem of business solutions designed to optimize customer management, automate processes and improve productivity. However, many companies fail to take advantage of its full potential because standard configurations do not fit their specific needs.
At Cidenet, we transform Zoho into a solution tailored to your business. We not only configure it, but we integrate it with your internal processes, optimizing its use and maximizing its efficiency. If you already use Zoho or are in the process of implementing it, we help you customize it, configure it and integrate it with other tools to ensure that it fully adapts to your operations.
Main features of the service
Zoho implementation and configuration
Installation from scratch or adjustments to existing implementations.
Configuration of modules according to business needs.
Parameterization and customization of the interface.
Customization and optimization
Adaptation of Zoho to the specific workflows of each company.
Creation of rules, automations and customized processes.
Configuration of permissions and roles to optimize security and access.
Process automation
Elimination of manual tasks with intelligent workflows.
Implementation of rules and triggers to streamline internal processes.
Integration with other systems and tools
Connecting Zoho with ERP, invoicing platforms, e-commerce, WhatsApp, social networks and more.
Development of customized integrations through API.
Creation of customized reports and dashboards
Real-time report configuration for better decision making.
Customized dashboards with key metrics for each business area.
Continuous accompaniment and support
Adjustments and improvements as business needs evolve.
Training for the teams in the efficient use of Zoho.
Why choose Cidenet to customize Zoho?
We adapt Zoho to your company, not the other way around.
We optimize Zoho to improve efficiency, automation and decision making.
We integrate Zoho with your current systems to centralize information and processes.
We offer support and continuous improvement to ensure maximum performance.
Service Delivery Model
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Phase 1: Analysis and Diagnosis
- Evaluation of customer needs and internal processes.
- Definition of the project scope and modules to be customized.
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Phase 2: Implementation and Customization
- Initial configuration and adjustments according to requirements.
- Workflow development and automation.
- Necessary integrations with other tools.
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Phase 3: Testing and Adjustments
- Validation of performance with the customer.
- Adjustments and optimization of the solution before final deployment.
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Phase 4: Accompaniment and Support
- Training for the client's team.
- Post-implementation support to ensure operational continuity.
Ready to take Zoho to the next level?
Contact us and find out how we can optimize your system to maximize its impact on your business.
Contact us
If you want to start a project, get more information about our services or want to leave us your resume, we will be happy to meet you.
comercial@cidenet.com.co
(+57) 310 656 4962